Frequently asked questions
Straight answers before you start.
Celphix provides AI voice agents that handle inbound and outbound business calls in natural English. They follow your script, transfer calls to your team, and every call can be monitored live. You stay in control of every call from start to finish.
Businesses that make or take calls at any scale, from occasional campaigns to full-time mass calling. Pay as you go suits irregular use. Command Center is a full monthly package for businesses calling every working day.
Pay as you go is for irregular use: build an agent, load your script, and pay $0.05 per minute. Command Center is a full monthly package, priced per agent, with each agent working 8 hours a day, 5 days a week. It adds live supervision, takeover and transfers on Command and above.
Pay as you go is instant once your account is created. Command Center setup normally takes 3 days, and up to 7.
An account, your script, and a phone connection. You can bring your own carrier or buy a new number from any provider. For outbound calls, you can upload your contact list by CSV.
Yes. Agents answer incoming calls and make outbound calls on the same platform. You set the rules for both.
English, with US and UK accents. Your agents can call into any English-speaking market.
Yes. Every call identifies the caller as an AI within the first few seconds.
Yes. Agents follow your script and call logic on every call. They handle questions and objections within it, without going off-script.
Paste your script, and it becomes a call flow automatically. You then set the rules for when a call is transferred, to whom, and when it ends.
Yes. Agents handle interruptions, questions and objections like a person would, then return to your script. Replies are fast, and the audio is tuned for phone lines.
Any business call your script covers, such as qualifying leads, answering customer questions, taking orders or booking appointments. Command Center is built for mass calling at scale.
No. Each agent handles one call at a time. To run more calls at once, add more agents.
Yes. On Command and above, supervisors can listen live, take over in one click, or transfer the call to a closer. You can step in from your laptop, or let the agent hand over smoothly.
Yes. Every plan includes live transcripts, so you can read each call as it happens. Live listening is included on Command and above.
Every account includes one supervisor seat. Signature includes 3 extra team seats and Studio includes 7. You can add supervisors and managers to your organization.
Yes. Bring your own carrier, or buy a new number from any provider. You can disconnect anytime.
Telephony is billed by your own provider. Celphix charges are separate: $0.05 per minute on pay as you go, or a monthly price per agent on Command Center.
Every plan includes 130+ natural standard voices. Command and above add 28 premium voices with US and UK accents.
Yes. Signature includes one cloned voice per agent, and Studio includes a library of 7 cloned voices. You can clone any voice your business has permission to use.
Yes. Cloned voices require the clear consent of the person whose voice is used.
$0.05 per minute, and you pay only for the minutes you use. Telephony is billed separately by your own provider.
Dial is $300, Command $500, Signature $1,000 and Studio $2,000, each per agent per month. Each price covers one agent for the whole month, working 8 hours a day, 5 days a week.
- Dial: live transcripts and rule-based transfers.
- Command: adds live listening, one-click takeover and transfer, the scheduler and private number pools.
- Signature: adds a cloned voice, priority speed, predictive dialing, voicemail drops and 3 extra team seats.
- Studio: adds a library of 7 cloned voices, live web data during calls and 7 extra team seats.
Command Center plans are prepaid monthly, per agent.
Each agent works one continuous 8-hour day, Monday to Friday, in the hours you choose. You pick your region, and hours run in your local time.
Yes. Extra hours and weekend days are available at additional cost.
Yes. Any feature can be added to any plan.
It's how quickly agents reply during a call. Dial and Command use the standard engine, and Signature and Studio use the priority engine for faster replies.
Upload your contacts by CSV. Every account includes contact upload.
Every account includes calendar sync and CRM and storage sync. You can also use your own carrier or a new number.
On Command and above, the scheduler starts every agent at the hours that suit you. You set each agent's 8-hour working day in your region's time.
Yes. Your telephony credentials are stored encrypted, and you can disconnect anytime.
Your data is hosted in the US, credentials are stored encrypted, and we never sell your data.
Scams, impersonation and any deceptive calling. Scripts are checked automatically before any call is placed.
See the Acceptable Use Policy for full detailsYes. Every account includes calendar sync, so agents can book and reschedule appointments into your calendar during a call.
Yes. You choose each agent's 8-hour working day, so agents can cover different shifts. Hours run in your region's time.
No. Each agent works one continuous 8-hour day. To cover more hours, add extra hours or another agent.
Yes. Any feature can be added to any plan, including cloned voices. They're included as standard on Signature and Studio.
Yes. On Command Center you pay per agent, so you add as many agents as your calling needs. Each agent handles one call at a time.
Agents work Monday to Friday in the hours you choose.
Yes, you can cancel anytime. There's no minimum contract on pay as you go or Command Center, so you're never locked in.
No, payments aren't refundable. Pay as you go only charges for answered calls, so you pay just for the time your agents spend talking.
By the second, and only for answered calls. The rate is $0.05 per minute, and ringing or unanswered calls cost nothing. Telephony is billed separately by your own provider.
No. You can start with a single agent and add more as your calling grows.
Yes, you can add agents at any point in the month.
Yes. Every call is recorded and transcribed, and you can download both the recordings and the transcripts.
You can reach our support team by email or by phone. We'll help with setup, scripts, and any questions about your calls.
Yes. We review your business details and verify your business before your Command Center goes live. Pay as you go needs no application, so you can start right away.