Blog

Guides and insights on AI voice agents, call centers, and calling at scale.

Trust & Compliance

Compliance & Regulations

The TCPA Explained: The Main US Law on Phone Calls and Texts
What the Telephone Consumer Protection Act covers, its key rules on consent, calling hours and Do Not Call, and why it matters so much.
The Telemarketing Sales Rule: What It Requires and Who It Covers
What the FTC's Telemarketing Sales Rule requires, from disclosures and payment protections to Do Not Call rules and recordkeeping.
Do Not Call Registries: How They Work in the US and UK
How the US National Do Not Call Registry and the UK's TPS work, what they cover, and what businesses must do to comply.
Consent for Business Calls: What It Means and How to Get It Right
The types of consent business calls need in the US and UK, how to obtain and prove it, and how people can withdraw it.
State Telemarketing Laws: Calling Hours, Call Limits, and "Mini-TCPAs"
How US state telemarketing laws go beyond federal rules, with stricter calling hours, call limits, registration and more.
Business Calling Rules in the UK: PECR, Ofcom, and the ICO
How PECR, data protection law and Ofcom's rules govern business calls in the UK, and what businesses need to do.
AI Voices on Phone Calls: Disclosure, Consent, and the Law
When businesses need consent to use AI voices on calls, when they must disclose them, and how the law is developing.
Privacy and Data Protection on Business Calls
What personal data business calls involve, the principles for handling it responsibly, and the main privacy laws that apply.

Scam Awareness